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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michele Masonheimer (Mich)

February 10, 2026

1  out of  5
rating by Michele Masonheimer (Mich)
"I have never had any communication at all with Jose Vargas and only emails or texts with someone from his agency. I have had nothing but problems with State Farm since I bought my house. I went with them on the recommendation of my mortgage broker who, after everything I've had to deal with, now says they regret sending me to them. I was told my policy was in place and sent the declarations pages so we proceeded with closing on my house on November 5th. Within 2 weeks I was sent a text message telling me my policy couldn't be issued unless I fixed the "problems" a 3rd party inspector said was wrong with the roof. The roof was just replaced several months before I bought the house but, more important, I was not made aware of any inspection taking place nor was I present for it. When I asked for clarification I was sent a partial picture of my roof with pine needles on it. Given it was mid-November I figured they would realize trees drop leaves and needles. Evidently they considered that damage to my roof and I was told I needed to "fix" it. I was also told I needed to "clear the branches" from the roof. The trees on my property are over 30 feet tall and the closet branches are more than 10 feet above the roof. I would literally have to have four 30+ ft trees cut down and one is on both mine and my neighbors properties. I was told just clearing the debris would be enough. So I cleared them from the roof, sent in pictures and was told everything was fine. Then, 3 weeks after that I received a letter in the mail AGAIN stating that my roof was damaged and my policy was being canceled and was also sent a refund check. This time I called my mortgage broker and they got clarification. They were told the letter and check were "automatically generated" and sent out but that my policy was still in place. Fast forward 2 more weeks and I get ANOTHER letter stating that State Farm didn't receive yet ANOTHER bit of information I was neither told about nor had access to due to the fact that they wanted itemized proof of updates to the plumbing and electrical systems. That was information I didn't have access to but my real estate agent contacted the seller and obtained the records and submitted them to State Farm. Despite that State Farm went ahead and nearly doubled my premium stating, AGAIN, they didn't receive the information. By this time I was at my over the whole situation and searched for another insurance company. Within 2 weeks I secured a policy with another company that was simple to aquire, just a few dollars more than the State Farm policy, had better terms and didn't involve all the complications I had to navigate with State Farm. The next complication has been trying to cancel the State Farm policy. This time I went in person to the office and was assured the policy is canceled and I would receive a refund check shortly. Imagine my surprise today when I open my mail and receive a BILL instead of the refund check! My policy was in an escrow account so it was PAID IN FULL for the year when the sale was finalized! I am completely over dealing with State Farm and the lack of communication from this agency! Now I have to take ANOTHER day off work to get this straightened out AGAIN because I just don't trust doing this over the phone or text or email anymore! I will NEVER use State Farm insurance again nor will I EVER recommend them!"
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Ricardo Flores

January 21, 2026

5  out of  5
rating by Ricardo Flores
"José Vargas me ayuda! Estoy muy conforme con el y me ayuda mucho. Buen servicio en mis seguros!"
We responded:
"Ricardo! We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Ricardo, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jose Vargas’s Team—we are always here to help! "
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William Espinoza

January 20, 2026

5  out of  5
rating by William Espinoza
"I haven’t had the pleasure of meeting Jose in person yet—most of our communication has been through text. But honestly, that’s part of what has made this experience so great. Anytime I’ve had a question, Jose has been incredibly easy to reach and responds very quickly. Recently, there was a small misunderstanding with my lender, and Jose went above and beyond by reaching out to them directly and getting everything straightened out. Truly amazing service! Great job, and thank you so much, Jos"
We responded:
"Thank you, William Espinoza for the Google Review! I really appreciate your kind words towards our office. I am happy to hear that we took care of your insurance needs. "
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Express Pressure Wash

October 30, 2025

5  out of  5
rating by Express Pressure Wash
"Jose Vargas con State Farm me da buen servicio y me contesta todas mis preguntas! Excelente precios en coches y seguros de vida! Lo recomiendo!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Juan Paniagua

October 27, 2025

5  out of  5
rating by Juan Paniagua
"José Vargas con State Farm me traído bien en servicio, tuve una buena experiencia en mi raclo de coches y me ayudó mucho!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Letty amador

October 21, 2025

5  out of  5
rating by Letty amador
"Varios años de excelente servicio sobre todo cuando necesitamos ayuda siempre esta disponible gracias Jose Vargas"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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nissan370z2010

September 29, 2025

5  out of  5
rating by nissan370z2010
"Thank you Jose vargas for helping on my first car accident. You answered all my questions. Now I feel more knowledgeable."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Daisy Cruz

September 29, 2025

5  out of  5
rating by Daisy Cruz
"José Vargas con State Farm me contesta todas mis preguntas y nos da buen servicio!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Salustia Ayala

September 25, 2025

5  out of  5
rating by Salustia Ayala
"José Rodriguez me da buen servicio y me contesta todas mis preguntas! La agencia habla español y es fácil de hablar de mis seguros"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Karen Cardenas

September 24, 2025

5  out of  5
rating by Karen Cardenas
"Jose Vargas con State Farm es muy atento conmigo y contesta todas mis preguntas! Y muy ! Los recomiendo!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Nicolegardner21 gardner

September 17, 2025

5  out of  5
rating by Nicolegardner21 gardner
"I have been with State Farm for over 28 years. I recently moved agents because Jose helped me understand my coverage more. Something that hasn't been explained in many years even with getting new cars. I appreciate the way he explained it and how it made sense that I wasn't covered as much as I thought. Great agent and team Go see Jose!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Efrain ramirez

September 16, 2025

5  out of  5
rating by Efrain ramirez
"José Vargas con State Farm, me da buen servicio y me contesta y soluciona todas mis preguntas! Lo recomiendo"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Linda

September 12, 2025

5  out of  5
rating by Linda
"Jose always takes the time to explain in ways I can understand. We have been with State farm since 1998 that's says something about the company taking of our needs. Jose and his staff treat us with kindness. Thank you"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Hey it’s Danna

September 5, 2025

5  out of  5
rating by Hey it’s Danna
"Les recomiendo seguros de vida! Tenemos nuestros seguros de vida con State Farm! L recomiendo!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Bela Vargas

September 5, 2025

5  out of  5
rating by Bela Vargas
"I’ve had a fantastic experience with Jose Vargas and his team at State Farm in Salem. From the very beginning, they’ve been incredibly helpful, responsive, and knowledgeable. Jose took the time to explain all of my coverage options clearly and made sure I was getting the best value for my needs. Highly recommend Jose and this agency!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sofia Vargas

September 5, 2025

5  out of  5
rating by Sofia Vargas
"Wonderful staff, gets things done quickly and efficiently. Love that Jose is bilingual, it helps with some language barriers in my family. Definitely would recommend to others."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Gustavo Melo

September 4, 2025

5  out of  5
rating by Gustavo Melo
"Muy agradable la atencion"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jorge Garcia

September 3, 2025

5  out of  5
rating by Jorge Garcia
"BUEN SERVICIO EN MOS SEGUROS Y MUY ATENTOS A MI LLAMADAS Y PREGINTAS!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Alexis morse

September 2, 2025

5  out of  5
rating by Alexis morse
"Jose Vargas is very professional and helpful. I had a great experience and recommend him to anyone looking for an insurance agent."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jen Self

August 29, 2025

5  out of  5
rating by Jen Self
"Jose Vargas and his team at State Farm are fantastic to work with—professional, responsive, and truly committed to helping their clients. They go above and beyond to make sure every question is answered and every need is met. Highly recommend them for anyone looking for reliable and knowledgeable insurance support!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Carmela Guerrero

August 26, 2025

5  out of  5
rating by Carmela Guerrero
"Excelente trabajo con mis seguros! Lo recomiendo"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Alberto Ayala

August 25, 2025

5  out of  5
rating by Alberto Ayala
"Jose Vargas con State Farm me ayudó mucho en mi reclamo de coches! Tengo mis coches, casa y seguro de vida! Los recomiendo!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Israel Munoz

July 21, 2025

5  out of  5
rating by Israel Munoz
"José Vargas con State Farm me ayudó en mis seguros de coches! Lo recomiendo"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Janeth Chavez

July 21, 2025

5  out of  5
rating by Janeth Chavez
"José Vargas con State Farm me contesta mis preguntas de todos mi seguros! Es muy amable, lo recomiendo!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lila Salgado

July 18, 2025

5  out of  5
rating by Lila Salgado
"José Vargas con State Farm me da buen servicio y me contestan y me arreglan mis asuntos de mis seguros!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"